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Paso Nuevo ICM

Paso Nuevo ICM is an Intensive Case Management (ICM) program that serves adults ages 18 and older who reside in the South Region of San Diego County and are living with serious mental illness and/or co-occurring disorders. The program supports individuals who require a higher level of care to achieve stability and increase independence, particularly those with complex needs who may be at risk of hospitalization, homelessness, or disengagement from services. 

Paso Nuevo ICM utilizes a multidisciplinary, team-based, field-based approach to deliver comprehensive and individualized care in the community. Services include care coordination, support with housing and benefits, medication support, treatment engagement, and skill-building to promote recovery and long-term stability. 

Services are available in English and Spanish, with a focus on serving the diverse communities of the South Region. 

The program is funded by the County of San Diego, Behavioral Health Services. 

Eligibility Criteria

  • Adults ages 18 and older. 
  • Primarily serves individuals who reside in the South Region of San Diego County.
  • Have a serious mental illness with functional impairments such as inability to maintain housing, employment, or education. Individuals with co-occurring substance use conditions in addition to a primary serious mental illness are welcome. 
  • May be experiencing homelessness or be at risk of homelessness. 
  • Voluntary participation. 
  • Individuals with Medi-Cal, those eligible for Medi-CalMedicare and uninsured individuals are accepted. No one is denied services based on inability to pay. 

How to Refer

Referrals can be submitted on Optum’s Single Point of Access (SPOA)-ACT, FACT & Intensive Case Management website. Single Point of Access-ACT, FACT & Intensive Case Management.

If a referring party does not have access to a computer, call 1-800-842-2652 to complete the referral.

Paso Nuevo ICM

Contact

Hours:
Monday–Friday 8:30 a.m.–5 p.m.

Career Opportunities At Paso Nuevo ICM

CRF is a friendly, rewarding, and dynamic place to work. We believe in teamwork and collaboration throughout our organization. We are committed to our staff and their ability to learn and grow in their profession while serving others in our community.

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Employee Testimonials

“There are a ton of training opportunities at this agency for clinical staff. They have online training, classroom training, and individual and group supervision. It is a lot of work, but there is a lot of support and you can easily max out on intern hours each week. They also hire and promote from within.”

“Great benefits: Health insurance, awesome PTO, paid holidays, Supervision: Amazing. You will get your hours in no-time. High quality supervisors as well. Opportunity for growth: Since there are so many locations, it’s easy to move from clinic to clinic if you want a new challenge, different position, different location, etc. Family feel: The staff are awesome and supportive. FUN Training: They make sure that you get adequate training on important things in the field. Experience: You will see every diagnosis and learn everything you need to know about mental health from this job. Great experience for moving forward in your career.”

“Extremely valuable experience with diverse populations; free, quality clinical supervision. Meaningful ‘feel-good’ work, and supervisors are supportive.”

“I have worked [at CRF for] 2+ years and I believe in this company. We are a nonprofit so the wages are about industry average, but the benefits are incredibly generous…I feel fortunate to work with a wonderful group of people. I recommend CRF and look forward to many more years of helping make our community a better place.”