South Bay IMPACT is located in Chula Vista and serves individuals with serious mental illness in the South region area who are experiencing homelessness. Using bilingual/bicultural, multi-disciplinary teams, our Assertive Community Treatment (ACT) programs utilize the Substance Abuse and Mental Health Services Administration (SAMHSA) evidence-based ACT model to provide intensive mobile specialty behavioral health and supportive housing services. Our ACT services are evaluated by an external consultant to ensure high fidelity services.

South Bay IMPACT serves individuals experiencing homelessness or at-risk of homelessness who are diagnosed with serious mental illness and co-occurring conditions. More than 75% of the services are delivered in the community and all clients are provided housing within the first week of their program enrollment.

Services include specialty behavioral health and psychosocial rehabilitation services, substance use treatment, nursing, psychiatry, and medication management. Individuals also receive housing and housing assistance, assistance with benefits and entitlements, education and employment services, care coordination, and assistance with activities of daily living.

The programs are funded by the County of San Diego, HHSA, Behavioral Health Services.

Eligibility Criteria

  • Adults ages 18-59.
  • Must reside in the corresponding catchment area.
  • Have a serious mental illness with functional impairments such as inability to maintain housing, employment, or education. Individuals with co-occurring substance use conditions in addition to a primary serious mental illness are welcome.
  • Experience homelessness or at-risk of homelessness.
  • Deemed to require ACT level services based on the Level of Care Utilization Scale (LOCUS).
  • Voluntary participation or have a conservator willing to sign consent for services.
  • Medi-Cal, Medi-Cal eligible, Medicare or uninsured accepted. No one is denied services based on inability to pay.

How to Refer

Referrals can be submitted on Optum’s Single Point of Access-ACT & Strength Based Case Management website. Single Point of Access-ACT & Strength Based Case Management.

If a referring party does not have access to a computer, call 1-800-842-2652 to complete the referral.


Monday–Friday 8:30 a.m.–5 pm p.m.; outreach also provided on weekends

Staff are accessible after hours by contacting the South Bay IMPACT after hours line at (619) 380-4907.

Career Opportunities At South Bay IMPACT

CRF is a friendly, rewarding, and dynamic place to work. We believe in teamwork and collaboration throughout our organization. We are committed to our staff and their ability to learn and grow in their profession while serving others in our community.

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Employee Testimonials

“There are a ton of training opportunities at this agency for clinical staff. They have online training, classroom training, and individual and group supervision. It is a lot of work, but there is a lot of support and you can easily max out on intern hours each week. They also hire and promote from within.”

“Great benefits: Health insurance, awesome PTO, paid holidays, Supervision: Amazing. You will get your hours in no-time. High quality supervisors as well. Opportunity for growth: Since there are so many locations, it’s easy to move from clinic to clinic if you want a new challenge, different position, different location, etc. Family feel: The staff are awesome and supportive. FUN Training: They make sure that you get adequate training on important things in the field. Experience: You will see every diagnosis and learn everything you need to know about mental health from this job. Great experience for moving forward in your career.”

“Extremely valuable experience with diverse populations; free, quality clinical supervision. Meaningful ‘feel-good’ work, and supervisors are supportive.”

“I have worked [at CRF for] 2+ years and I believe in this company. We are a nonprofit so the wages are about industry average, but the benefits are incredibly generous…I feel fortunate to work with a wonderful group of people. I recommend CRF and look forward to many more years of helping make our community a better place.”